Refund policy

FINAL SALE POLICY

Each piece from The Heiress Assembly is made to order. Because our garments are produced specifically for each purchase, all sales are final.

We do not accept returns or exchanges for changes of mind, incorrect size selection, or personal preferences.

Please review product descriptions and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take pride in the quality of our products and want every order to arrive as expected.

If you receive an item that is damaged, defective, or incorrect, please contact us at order@theheiressassembly.com within 7 days of delivery.

Include your order number, a brief description of the issue, and clear photographs of the item.

Our team will review your request and determine the appropriate resolution, which may include a replacement or refund.

Please do not return any items without contacting us first.

ORDER CANCELLATIONS

Because our products are made to order, cancellation requests must be submitted before production begins.

If your order has not entered production, please contact us as soon as possible to request cancellation.

Once production has started, orders generally cannot be canceled or modified.

REFUNDS

Approved refunds will be issued to the original payment method.

Please allow additional time for your financial institution to process and post the refund.

SHIPPING DELAYS

If we are unable to ship your order within the stated processing time-frame, we will contact you with an updated estimated shipping date and any applicable cancellation or refund options.

Nothing in this policy limits rights available to customers under applicable law.

CONTACT

For questions regarding returns, refunds, or order concerns, please contact:

orders@theheiressassembly.com